FAQs

FREQUENTLY ASKED QUESTIONS
Q. Is there a minimum order?
A. There is no minimum order. The minimum order therefore is one of any unit.
Q. What are your delivery options?
A. We deliver throughout Malaysia and overseas. View shipping charge
Q. What are your payment options?
A. We take payment using the following options:

  • IPay
  • Credit/debit card including Mastercard & Visa
  • Fund Transfer (local banks)
  • Cash (self collection orders only)
Q. Are your card processing methods secure?
A. Card transactions are processed by ipay88 secure servers. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
Q. How do I know if my order has been received?
A. You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either ipay88 to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +603 9281 8105 or email us at info@gentamedia.com and we will confirm if we have received your order.
Q. What if my delivery doesn’t arrive when expected?
A. Your goods are shipped with a third party courier usually PosLaju or Skynet. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 10am and 6pm Monday to Friday Tel: +603 9281 8105 or email: info@gentamedia.com and we will track your order immediately.
Q. What is your privacy policy?
A. Genta Media does not disclose buyers’ information to third parties other than details that are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected on this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes
Q. How do I receive an invoice?
A. Your invoice is normally despatched with your goods. In the unlikely event that you do not receive an invoice with your goods, please contact us and we will immediately provide a replacement.
Q. What if I want to return items?
A. Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (ie the same condition when you received the goods), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
Q. Can I collect my order?
A. You are welcome to collect your order from us, however you must contact us for arrangement prior to pickup.Our office address is:

2nd Floor, Block A
Wenworth Building KL,
Jalan Yew Off Jalan Pudu
55100 Kuala Lumpur

Q. How long does take you to reply to my email?
A. We receive many emails from our customers everyday however we endeavour to manage with each one as they arrive. Sometimes if we are really busy it takes a little longer but in the most cases you will receive a response the same day. We will always respond to your email within a maximum of 1 working day even if it is only to acknowledge your email and advise you that we are still dealing with your enquiry or query.For any other enquiries, please email us at info@gentamedia.com.